All orders must be placed at least 24 hours in advance of the requested delivery or pickup date and time. Requests with less notice are subject to availability and direct confirmation.
Delivery fees are based on the ZIP Code provided with the order. Addresses outside our standard zones or marked Delivery Fee Upon Request will receive a custom delivery fee by WhatsApp or SMS before final confirmation.
Standard delivery is to the front desk, reception, lobby, or designated delivery area whenever permitted. If the property will not accept the order there, the customer or an authorized recipient must come downstairs.
Delivery personnel are not guaranteed to go to an apartment, unit, office, hotel room, or other interior area. Interior delivery must be requested in advance and is subject to availability and property access rules.
Valet parking, paid parking, access fees, or other expenses required for an interior delivery are the customer’s responsibility and may be added to the delivery charge.
The customer is responsible for providing a complete and accurate address, unit number, building name, gate/access codes, front desk instructions, required authorizations, telephone number, and other information needed to complete delivery.
Food orders will not be left unattended at a doorstep, porch, or other unsecured location unless specifically requested or authorized by the customer in writing or through an order communication.
If the customer requests an unattended delivery, responsibility for the order passes to the customer once it is left at the authorized location, including risks related to temperature, spoilage, theft, weather exposure, or damage, to the extent permitted by applicable law.
If delivery cannot be completed because of customer absence, an incorrect or incomplete address, lack of access or authorization, failure to receive the order, or another circumstance attributable to the customer, the order will not be eligible for a refund.
When reasonably possible, a new delivery attempt may be scheduled subject to availability and an additional delivery fee. Because the products are perishable, redelivery may not always be possible.
On the day of delivery, we may send a text message, SMS, or WhatsApp message to the number provided with the order to advise that the order is on the way and/or provide an estimated arrival time.
Times selected on the website are preferred times and are not automatically guaranteed. Estimates may vary because of traffic, weather, accidents, road closures, building or marina restrictions, or other circumstances reasonably outside our control.
Pickup is available with no delivery fee. The exact pickup location and final time will be confirmed after the order is submitted.
After delivery to the customer, recipient, concierge, front desk, reception, employee, crew member, or designated representative, proper handling and storage become the customer’s responsibility. The same applies after pickup.
Keep perishable foods refrigerated at 40°F (4°C) or below until serving. As a general food-safety rule, perishable foods should not remain at room temperature for more than 2 hours (or more than 1 hour when the temperature is above 90°F / 32°C). For best quality, we recommend consumption within 48 hours when properly refrigerated.
Choose whichever's easiest for you: Chef Regina Nunes replies on both.
