- How far in advance should I place my order?
- Please place your order at least 24 hours in advance. Need it sooner? It may still be possible: just reach out through the contact button first so we can check availability before you order.
- Do you offer delivery?
- Yes. Delivery fees are based on ZIP Code. Some areas require a custom quote.
- Do you deliver directly to apartments or hotel rooms?
- Standard delivery is to the front desk, reception, lobby, or designated delivery area. Interior delivery is not guaranteed, must be requested in advance, and may involve parking, valet, or access fees.
- Can I request that my order be left at the door?
- Only when specifically authorized. If you request an unattended delivery, you assume responsibility after the order is left at the authorized location, including temperature, spoilage, theft, weather exposure, or damage, to the extent permitted by law.
- What happens if I miss my delivery?
- A failed delivery caused by customer absence, incorrect information, or lack of access is non-refundable. When possible, redelivery may be arranged subject to availability and an additional delivery fee.
- Can I pick up my order?
- Yes. Pickup has no delivery fee. The pickup location and final time will be confirmed after ordering.
- Is the selected delivery time guaranteed?
- No. It is a preferred time. We may confirm the final time and send an estimated arrival time by SMS or WhatsApp on delivery day.
- What payment methods do you accept?
- We accept major credit and debit cards securely through Stripe, as well as Zelle and bank transfer. Zelle and bank transfers remain pending until receipt is confirmed.
- What is your cancellation policy?
- Food-order cancellations must be requested at least 7 days before delivery or pickup to be eligible for a cancellation refund. Confirmed orders cancelled within 7 days are non-refundable.
- Are event deposits refundable?
- No. Event and customized-service deposits/retainers are non-refundable unless different written terms are stated in the applicable proposal or agreement.
- Can you accommodate allergies?
- Please disclose allergies or dietary restrictions before confirmation. We cannot guarantee an allergen-free environment or eliminate all risk of cross-contact. Customers with severe allergies should contact us before ordering.
- How should I store my board?
- Keep perishable foods refrigerated at 40°F (4°C) or below. Do not leave perishable food at room temperature for more than 2 hours, or more than 1 hour when temperatures are above 90°F (32°C). For best quality, consume within 48 hours when properly refrigerated.
- Will my board look exactly like the photo?
- Each board is styled by hand. Seasonal and fresh ingredients may vary, and comparable substitutions may be made when necessary.
- Do you offer events and private chef services?
- Yes. Catering, grazing tables, private chef, yacht, and other customized services are quoted individually and may have separate event-specific terms.
